What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I prevent jotform from sending me old deleted files?

    Asked by adminLLS on June 05, 2012 at 03:13 PM

    Everytime my server disconnects or my computer crashes,  jotform sends my computer old deleted jotformes and empty files to our Dropbox.  Is there a way to prevent this from happening?

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    Answered by gori-mathew on June 05, 2012 at 03:45 PM


    We are sorry for the inconvenience caused. To prevent Jotform from sending these reports, you can download the reports to local disk or once you are sure they have been copied to dropbox, then you can delete the reports from jotform.

    Jotform always keeps a copy of submitted reports in our servers and whenever your computer crashes, it will have the saved reports send to you when you get online.

    Please note that the duplication of saved reports (i.e in jotform servers, dropbox ) is for your own good and you must be sure that you have saved the copy of the report before deleting the reports from Jotform servers.