How do I prevent jotform from sending me old deleted files?

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    adminLLS
    Asked on June 05, 2012 at 03:13 PM

    Everytime my server disconnects or my computer crashes,  jotform sends my computer old deleted jotformes and empty files to our Dropbox.  Is there a way to prevent this from happening?

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    gori-mathew
    Answered on June 05, 2012 at 03:45 PM

    Hi,

    We are sorry for the inconvenience caused. To prevent Jotform from sending these reports, you can download the reports to local disk or once you are sure they have been copied to dropbox, then you can delete the reports from jotform.

    Jotform always keeps a copy of submitted reports in our servers and whenever your computer crashes, it will have the saved reports send to you when you get online.

    Please note that the duplication of saved reports (i.e in jotform servers, dropbox ) is for your own good and you must be sure that you have saved the copy of the report before deleting the reports from Jotform servers.