I'm having errors on my Stripe payment form

  • nirvman
    Asked on January 28, 2017 at 6:39 AM

    I am still having errors!

     

    ...

  • Ashwin JotForm Support
    Replied on January 28, 2017 at 8:33 AM

    Hello nirvman,

    I'm sorry for the trouble caused to you. 

    What error message are you getting when form is submitted? I did check your last edited form "Donation" and did not find any issue with that. It is correctly connected to your Stripe live account and you should not have any trouble.

    I would suggest you to please test your form again and get back to us if the issue persists. You may also like to share a screenshot of the error message and we will take a look. You may like to take a look at the following guide which should help you on how to upload image in forum post:  http://www.jotform.com/answers/277033

    We will wait for your response.

    Thank you!

  • nirvman
    Replied on January 28, 2017 at 1:45 PM
    Here is the error
    ...
  • nirvman
    Replied on January 28, 2017 at 1:45 PM
    I tried the form in test mode and in live and I get this same error every
    time. Please assist ASAP.
    ...
  • Welvin Support Team Lead
    Replied on January 28, 2017 at 4:30 PM

    Isn't this related to your first thread about the preview widget? 

    https://www.jotform.com/answers/1049113-Stripe-Payment-Error-upon-submission-when-using-Preview-Before-Submit-widget#2

    Let us know if not and please access this thread and use the image tool to upload the screenshot. You have to upload because this forum can't accept email attachments.