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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Background image appears in V4 but doesn't show in live preview

    Asked by MarisaC on January 28, 2017 at 08:27 AM

    Hello..

    Since I moved to the 4.0 version, I can see my background image while I'm customizing my form but when I publish it, it disappears!  My form: https://form.jotformz.com/20075454644

    Screenshot
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    JotForm Support

    Answered by Boris on January 28, 2017 at 09:10 AM

    I see what you mean, there seems to have been some corruption with the background image that your form is currently using.

    Please try removing your current background image, and simply upload it again:

    Once the image is re-uploaded, it can be applied successfully and your form should display as intended:

    Please try it out, and let us know whether you need any further assistance. Thank you.

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    Answered by MarisaC on January 28, 2017 at 09:28 AM

    That solved but now that totally transformed my font colors =/

    And I can't put them like they were again...

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    JotForm Support

    Answered by Boris on January 28, 2017 at 09:45 AM

    You can undo any saved changes to your form by simply reverting it through the Form Revision History:

    https://www.jotform.com/help/294-How-to-view-form-revision-history

    However, if you want to have your text in a dark color again, you can also simply set the Font Color to #555555 and see if the form appears to your liking:

    If you do not like the outcome, you can always revert your form back to one of its previous versions through the Form Revision History. I hope this helps, please let us know if you need further assistance.

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    Answered by MarisaC on January 28, 2017 at 10:19 AM

    I've already done it and when i click to the recovery date I want it appears fine but when I exit the "recovering history", the form stays the same... All black font.

    I had it in grey and pink as I showed on the last picture... Now it is all black font... Even if try to simply set the Font Color to #555555, it's not how it was...

    I had some texts in pink on the middle... (see my last photo send)

    Since I moved to 4.0 this is a mess...

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    JotForm Support

    Answered by Boris on January 28, 2017 at 10:33 AM

    Thank you for your feedback, and we're sorry to hear that. The styling added by V4 will not be exactly the same as styling that was added by V3. The V4 Form Builder builds forms and adds the styles in its own way, and sometimes this will be different from what you were used to in V3 of our Form Builder.

    It seems that unfortunately this is one of the cases where the styles added by V4 are different from what you intended to have in V3.

    You can revert your form to a previous revision, and use V3 of our Form Builder to edit your older form in order not to have any styles conflicting between the versions. The setting to use V3 of the Form Builder can be found on the Settings tab of your My Account page:

    https://www.jotform.com/myaccount/settings

    For building and customizing future forms, we do highly recommend using our V4 Form Builder, as it is a much more advanced and robust tool for customizing the forms, though as mentioned styles may be slightly different as it is essentially a different version of the Form Builder.

    If you need assistance with anything else, please do let us know and we'll be glad to assist you. Thank you.

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    Answered by MarisaC on January 28, 2017 at 12:49 PM

    Thanks but your answer but even when I migrate to the V3, the fonts remain all grey... Can't put some texts in pink like it was before...

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    JotForm Support

    Answered by Nik_C on January 28, 2017 at 03:39 PM

    Did you try to Revert your form to the previous version and see if that helps? Here is how to do that: https://www.jotform.com/help/294-How-to-view-form-revision-history.

    Do let us know how it worked for you.

    Thank you!

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    Answered by MarisaC on January 28, 2017 at 04:16 PM

    Yes... I've done that. I've said it a few posts above...

    when I click to the recovery date I want it appears fine (fonts grey and pink as always) but when I exit the "recovering history", the form converts again and fonts remain black.

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    JotForm Support

    Answered by BDAVID on January 28, 2017 at 09:24 PM

    Can you share a screenshot to see what you mean by "fonts remain black."? I checked your form, and the font's aren't blank:

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    Answered by MarisaC on January 29, 2017 at 05:16 AM

    This is what I mean

     

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    JotForm Support

    Answered by Nik_C on January 29, 2017 at 08:23 AM

    Thank you for additional information provided. I reviewed your Revision history and I found the last version where the font is like it was (if I'm not mistaken):

    So, I would like to ask for your permission to try to revert your form to that version and test further? Or, please point to the correct version if I'm on the wrong one.

    We'll wait for your response.

    Thank you!

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    Answered by MarisaC on January 29, 2017 at 08:27 AM

    Yes, you can try.

    I've already done that but when I exit de recovery, the pink fonts appears in gray again.

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    JotForm Support

    Answered by Nik_C on January 29, 2017 at 09:53 AM

    I reverted to that version and it appears fine: 

    At least font color is pink. But please check and confirm if everything is fine now.

    We'll wait for your response.

    Thank you!

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    Answered by MarisaC on January 29, 2017 at 11:22 AM

    Yes. Now it appears fine. Hope When I try to make another change in the future, it stays the same. Thank you for your help.

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    JotForm Support

    Answered by Kiran on January 29, 2017 at 01:44 PM

    Glad to see that the issue is now resolved. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!  

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    Answered by MarisaC on February 21, 2017 at 06:59 AM

    Hello,

    Again my form is all pink because of the auto update do 4.0 version...

    This is really annoying =/ I can't revert the situation.

    Can you help me please?

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    JotForm Support

    Answered by Mike on February 21, 2017 at 10:07 AM

    I have re-saved your form in advanced form designer and changed background image filename from 'Captura de ecrau0303 2016-10-06, au0300s 09.47.37 copy.png' to 'pink_background.png'.

    Please re-check the form now.

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    Answered by MarisaC on February 21, 2017 at 10:08 AM

    Yes, it's ok. Thank you. How can I revert myself if it happens on this version?

    Thank you

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    JotForm Support

    Answered by Kiran on February 21, 2017 at 11:11 AM

    You can always revert your JotForm to an earlier working version from the form revision history. Please refer to the guide below that can help you with Form revision history.

    https://www.jotform.com/help/294-How-to-View-Form-Revision-History

    Cheers!