What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incoming Emails From End Up As Spam

    Asked by oesterbro on January 28, 2017 at 09:23 AM

    Our e-mail address: oesterbro@oesterbro-if.dk keeps ending up on your bounce list, so that incoming emails end up as spam. What can we do about it?

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    JotForm Support

    Answered by liyam on January 28, 2017 at 09:32 AM


    I checked your email address but it's not in our bounce list. I also see an email delivery log which shows that the email to your email address has been sent properly. There are also no incident or record showing that the email landed in our bounce list.

    You can check your email delivery history on your account by following the steps from this guide:  https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If email alerts are coming to your spam folder, you can try adding the email sender address noreply@jotform.com to your address book on your email account. This can help your email account recognize that the email alerts are trusted. You can also set filters on your account to force emails coming from noreply@jotform.com to land to your inbox. 

    If you are using Google Apps for your email, you can add filters similar to this guide: https://www.jotform.com/help/404-How-to-prevent-emails-landing-in-spam-folder-in-your-Gmail-account

    If you have questions, please let us know.