What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My email address is in your bounce list frequently

    Asked by phiblue29 on January 28, 2017 at 10:57 AM

    Somehow my account email, bvinson@vinsoncs.com is on your bounce list. Something was probably going on with the host when you tried to send an email, but all is well now. Is there a way to reinstate it?

    I get a warning each time I log in about my email being on the bounce list and asks me to change my email, but I don't want to.

    Thank you,



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    JotForm Support

    Answered by amy on January 28, 2017 at 11:40 AM

    Hi Bradley,

    There are several reasons why your email address is bouncing but usually, the reason is email service provider.

    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    If your e-mail address is in bounce list, you should remove it from it in order to receive notifications. You can follow this user guide to remove your e-mail address from the bounce list. 

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Especially, it's recommended to setup SMTP o prevent the bounce issues: How to Setup SMTP for a Form 

    Also, please inform us before you remove your e-mail address from the bounce list in order to understand its reason. 

    If you need further assistance, please let us know.


    Kindest Regards.