My email address is in your bounce list frequently

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    Asked on January 28, 2017 at 10:57 AM

    Somehow my account email, is on your bounce list. Something was probably going on with the host when you tried to send an email, but all is well now. Is there a way to reinstate it?

    I get a warning each time I log in about my email being on the bounce list and asks me to change my email, but I don't want to.

    Thank you,



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    Answered on January 28, 2017 at 11:40 AM

    Hi Bradley,

    There are several reasons why your email address is bouncing but usually, the reason is email service provider.

    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    If your e-mail address is in bounce list, you should remove it from it in order to receive notifications. You can follow this user guide to remove your e-mail address from the bounce list. 

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Especially, it's recommended to setup SMTP o prevent the bounce issues: How to Setup SMTP for a Form 

    Also, please inform us before you remove your e-mail address from the bounce list in order to understand its reason. 

    If you need further assistance, please let us know.


    Kindest Regards.