I had all of my forms in folders and now the folders have disappeared.

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    ColeCommunityChurch
    Asked on June 05, 2012 at 04:14 PM

    I was working along on some of my forms and all of the sudden my folders disapeared. I don't know if I accidently hit something or what. How do I get them back?

    Thanks.

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    jonathan
    Answered on June 05, 2012 at 04:49 PM

    Hi,

    Please make sure that in My Forms, you select the Main tab on top -- this will show all your forms and folders.

     

    The only reason a folder can disappear is if it was deleted. But when being deleted, it usually prompt/alert that ONLY the folder will be deleted and NOT the forms on it. This means that a folder for deletion will have an option not to delete.

    Please inform us if further assistance is needed.

    Thanks.

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    davidwest
    Answered on June 05, 2012 at 05:02 PM
    Here is a screen shot of my main page.
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    jonathan
    Answered on June 05, 2012 at 05:13 PM

    Hi,

    Are you refering to ColeCommunityChurch or davidwest account?

    Your original post using ColeCumminityChurch -- I checked that account and found no folders in your My Forms.

    But davidwest do have folders(facilities,Women's Ministry, CCBS)

    Also, your recent reply does not have the screenshot you provided. Please use this as guide on how you can include screen capture on your reply/post (-How-to-insert-embed-a-screen-shot-a-k-a-screen-dump-into-a-post)

    Please update us.

    Thanks.

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    ColeCommunityChurch
    Answered on June 05, 2012 at 05:20 PM

    Sorry that my email screen shot didn't work. We'll try it again. This is in the ColeCommunityChurch account.

     

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    jonathan
    Answered on June 05, 2012 at 05:34 PM

    Thank you for updating.

    Yes, I already checked the ColeCommunityChurch account, and I found no folders on it.

    The only time or means a folder can disappear is if it was deleted... Could it be that your folders on this account was deleted?

    If you are the one who deleted them, it should have prompt/warn you prior to deletion. Did this happen on your end?

    And as previously stated, only folders are deleted NOT the forms itself. So you should still have the forms.

    Please update us.

    Thanks.

  • Profile Image
    ColeCommunityChurch
    Answered on June 05, 2012 at 10:20 PM

    Thanks for the update. Yes I had at least 10 folders with every form being in a folder. It's been like that for months. Then just before I sent the original email they all disappeared without any warning.

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    jeanettebmz
    Answered on June 05, 2012 at 10:35 PM

    I have checked  ColeCommunityChurch account , and I was able to see some forms in there, but no folders

    Make sure you have the main menu selected on the bar

     

     

     

    If you think you are still missing forms, let me know, so I can send a request to our 2nd level staff

    Best regards

    Jeanette

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    ColeCommunityChurch
    Answered on June 05, 2012 at 11:32 PM

    Jeanette,

    Thanks for the response. I am not missing any forms it's just that all of my forms were in about 10 different folders and all of the folders have disappeared. I'm currious as to why the would all of the sudden dissapear.

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    jeanettebmz
    Answered on June 05, 2012 at 11:48 PM

    I can relate to that. Please accept our apologies for this inconvenience, since it would take more work for you to re-organize them again into folders

    Cheers!

    Jeanette

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    clicksem
    Answered on August 17, 2012 at 10:43 AM

    same happened to me also at the moment. and it diddn't happen for the first time. in a year time it repeated maybe 5-6 times. every time i refoldered them but it's becoming harder and harder as the form numbers increase. is there a simple sollution for this.

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    jeanettebmz
    Answered on August 17, 2012 at 12:14 PM

    @clicksem

    Please accept my apologies on regards to the issues and inconveniences .We are running a new round of platform implementation and I am not sure if this might be related to it.

    Please open a new thread so I can submit a ticket for your particular case to our Developers Team

     

    Jeanette

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    T77HAS
    Answered on October 16, 2012 at 05:54 AM

    Hello I have just experienced the same problem. Quite annoyimng and i spent some time organisng them all.

     

    I would do it all again but would rather not if the folders dissapear again. All my forms are still there its just the folders that have gone somewhere?

     

    Is there a fix to this now?

  • Profile Image
    Rodjit
    Answered on October 16, 2012 at 06:29 AM

    @T77HAS,

    As to what our team manager says, Please accept my apologies on regards to the issues and inconveniences. 

    This happen sometimes as I experience this too. If you have created your folders to our domain www.jotform.com and you navigate your forms to our www.jotform.me, switching back to www.jotform.com will bring your folders back being organize.

    Above is just a workaround I can see, we will forward this to our developers.

    Thanks