Why is my form disabled?

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    shantecarson
    Asked on January 28, 2017 at 10:23 PM

    I am trying to email a form and it won't go through.  Then when I try to preview the form it says the form has been disabled. 

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    Kevin_G
    Answered on January 28, 2017 at 11:34 PM

    Your account has been disabled due to the form with ID 42470189763159 where you're asking for credit card info, here's a screenshot of the guilty fields: 

    Asking for credit card info goes against our terms, please check our terms page so you can know what you can and cannot ask in your forms: http://www.jotform.com/terms/ 

    You must use one of our payment integrations that will allow you to capture the payment info only without charging your customer, this guide will help you with that: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    If you have any question, let us know.