What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form disabled?

    Asked by shantecarson on January 28, 2017 at 10:23 PM

    I am trying to email a form and it won't go through.  Then when I try to preview the form it says the form has been disabled. 

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    JotForm Support

    Answered by Kevin_G on January 28, 2017 at 11:34 PM

    Your account has been disabled due to the form with ID 42470189763159 where you're asking for credit card info, here's a screenshot of the guilty fields: 

    Asking for credit card info goes against our terms, please check our terms page so you can know what you can and cannot ask in your forms: http://www.jotform.com/terms/ 

    You must use one of our payment integrations that will allow you to capture the payment info only without charging your customer, this guide will help you with that: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    If you have any question, let us know.