- shantecarsonAsked on January 28, 2017 at 10:23 PM
I am trying to email a form and it won't go through. Then when I try to preview the form it says the form has been disabled.
- JotForm SupportKevin_GAnswered on January 28, 2017 at 11:34 PM
Your account has been disabled due to the form with ID 42470189763159 where you're asking for credit card info, here's a screenshot of the guilty fields:
Asking for credit card info goes against our terms, please check our terms page so you can know what you can and cannot ask in your forms: http://www.jotform.com/terms/
You must use one of our payment integrations that will allow you to capture the payment info only without charging your customer, this guide will help you with that: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization
If you have any question, let us know.