What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is disabled error message is preventing me from viewing my form

    Asked by Shalene on January 28, 2017 at 11:20 PM
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    JotForm Support

    Answered by Mike_G on January 29, 2017 at 12:21 AM

    I have checked the status of your account and found out it was automatically suspended due to suspected phishing activity in your form. Our anti-phishing tool that scans each form created in Jotform has detected credit card fields in your form and flagged it. Once a form is flagged for suspected of any phishing activity, the account that owns the form will be automatically suspended because it is against our terms. 


    I have removed the fields from your account and reactivated your account.


    As we do not encourage collecting of credit cards within form fields, how would you like to consider trying any of our Payment Integration instead? You can also allow or enable payment authorization in most of our payment integration. This option allows you to collect payments at a later time. The information on how you can enable payment authorization in most of our payment field is found in this guide: How-to-Enable-Payment-Authorization

    You may also find the guide below helpful


    Thank you.