What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How Can I Keep My Email Off The Bounce List?

    Asked by artsmart on January 29, 2017 at 03:44 PM

    How can I keep my email off the bounce list?

    I've removed it dozens of times and it keeps getting back on there!

    It's getting ridiculous and I'm thinking of finding another form builder company.


    Please help!



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    JotForm Support

    Answered by Chriistian on January 29, 2017 at 09:24 PM

    Usually an email address gets added to the bounce list if the recipient's inbox is full, their mail server was unavailable, or if the notifications are being constantly rejected the recipient's email service provider. Please see our guide here on How to Prevent Email Bouncing Related Issues.

    If you have SMTP credentials, I would suggest using SMTP instead to make sure your mail server doesn't reject the emails. Here's our guide on How to Setup SMTP for a Form.

    Please let us know if you need further assistance.