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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I not receiving submitted contracts?

    Asked by aprilnissen on January 29, 2017 at 05:07 PM

    I have a bride that has submitted her wedding contract twice now but I haven't received it.  They aren't emailed to me and they are not on my page when I visit the website.

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    JotForm Support

    Answered by Chriistian on January 29, 2017 at 10:49 PM

    I checked your account email history and it looks like only one notification was sent this month.

    However, I checked your Wedding Contract form and it looks like there are 2 incomplete submissions, both with the same details. These might be the submission that you are referring to. The submitter may have not completed the payment, which is why their submission is in the Incomplete Payments folder. You can check out this guide for more info: How to view incomplete payments

    Please note that completing these submissions will NOT process any payment. They will have to resubmit the form and complete the payment to make sure that their submission is completed.

    If you need further assistance, please let us know.