Why is my vendor form going to PayPal?

  • Profile Image
    Asked on January 29, 2017 at 06:28 PM

    I have created a couple of basic conditions:

    If the "Are you selling anything during our event?" field is set to NO, the PayPal section remains hidden. If set to YES, it is displayed. By default, the one product for $50 is not selected. However, in either case, the form forwards to PayPal.

    1.) We expected the form to submit and forward to the Thank You page if the non-required PayPal option is hidden. However, it forwards to PayPal even when hidden. How can we force the form to submit when PayPal is hidden?

    2.) When PayPal appears, it is forcing the user to create an account. Can we set it to simply accept credit cards from non-PayPal users?

    3.) Jotforms appears to generate a popup when it's time to go to PayPal, which is blocked by many browsers. Can we avoid popups?

    Thank you.

  • Profile Image
    Answered on January 29, 2017 at 11:46 PM


    It seems like this is a duplicate thread. I am currently assigned to the first thread you have opened, you can refer to it using this link: https://www.jotform.com/answers/1049906. I will answer your inquiry there. Please do avoid opening multiple threads with the same question to avoid confusion and for us to better assist you. Thank you.