- saiasysadminAsked on January 30, 2017 at 04:00 AM2. We have been using the Email Validator to validate user emails which are required for identifying them as users. This only seems to allow 10 uses for one email address in a 25 hour period across numerous forms. Our user submit at least 15 forms on an annual basis and this will not work for us. How can we resolve this issue?
- JotForm SupportChriistianAnswered on January 30, 2017 at 04:56 AM
Unfortunately, this is how the widgets function to the form. Alternatively, you can check other widgets available that will suit your requirements.
If you need further assistance, please let us know.
- saiasysadminAnswered on January 30, 2017 at 05:14 AM
There is no other option in this list other than a $100 Xverify widget. Please could you help us to solve this issue. We have plans to grow our business with you from 2 accounts currently to at least 4, but need this issue resolved in order to do so or we will have to consider alternative options. I love Jotform and do not want to go elsewhere
- JotForm SupportowenAnswered on January 30, 2017 at 05:29 AM
I am able to replicate the issue. You get an error like this when you want to try the same email for the 11th time:
This is the widget default by design. I am now escalating a feature request that allows the same email to be verified more than 10 times. You'll be notified through this thread if the feature is implemented.
Please contact us again if you need any further assistance.