What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    pay before time to get more space

    Asked by frank14 on January 30, 2017 at 07:32 AM

    the billing time is really soon, but i am out of space and i was wondering if i can pay now, so i can have space.THANK YOU.

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    JotForm Support

    Answered by owen on January 30, 2017 at 08:05 AM

    Hi,

    Your billing cycle is set and it is unfortunately not possible to change the payment date. Your account is scheduled to downgrade by today and it gets back to its normal on February 2nd. I'm sorry that we are not able to charge you immediately. 

    Please contact us again if you need any further assistance.