What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment info is emailed to me but the form they filled in to pay iy hasnt come through

    Asked by minastireth on January 30, 2017 at 07:59 AM

    Whenever someone fills this form out to pay for a deposit, we dont get it emailed to us. The payment comes through from paypal with confirmation but i have to log into Jotform to read the form they filled in. 

    This has been working for a long time but has within the last month or 2 has stopped working





    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 30, 2017 at 09:08 AM

    I have checked the email address in your form and noticed it is in our bounce list, here's the reason for that: 

    Reason(s) : smtp; 550 SC-001 (BAY004-MC5F19) Unfortunately, messages from

    I have already removed it so you can receive email from your form,  please also check this guide that will help you to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    If the problem persists and you cannot receive emails, you should consider to set up your sender email using the SMTP method, this way you will have more control over how the emails are sent and will be able to use you'r own mail server info. 

    Guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this helps.