What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hide filled-in fields in notifications

    Asked by kjeaar on January 30, 2017 at 08:42 AM


    I have a form with approval code for access to an IT system. The approver must provide an approval code in a field when approving. How can I avoid the field with the approval code being on the notification to the requester?

    Page URL:

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    JotForm Support

    Answered by Chriistian on January 30, 2017 at 10:01 AM

    You can remove Approve Code manually on the email that will be sent to the requester. You can check the demo below on how to remove the field on the default email in JotForm:


    If you are referring to a different concern, can you provide us more details about your requirement so we can further check it?

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    Answered by kjeaar on January 31, 2017 at 08:09 AM

    Thanks. But the point is that the email is only sent with an attachement (PDF). See my attachement. Where can I do the changes you suggest in your solution?

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    JotForm Support

    Answered by Chriistian on January 31, 2017 at 08:35 AM

    If you want to remove a field in the PDF attached to your email notification, you will need to modify this on the Form's Submission Page > PDF > Customize PDF. You can check the demo below on how to delete field on the PDF.


    Do let us know if you need further assistance.