What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are my forms not appearing when log in

    Asked by Mark Thomas  on January 30, 2017 at 09:07 AM

    I log in and it seems to take my login details, but the "log in" option still appears at the top of the page (it should surely now say, "log out".   (if I get the password wrong, it says, "user name and password don't match.   But this does NOT happen.   I seem to log in OK),   What is more, none of my forms appear.   Any ideas why?

    User name is lsa_artists  

    Page URL:
    https://eu.jotform.com/myforms

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Chriistian on January 30, 2017 at 10:24 AM

    It seems that there was an error in logging in your account. Can you try to login to your account using this link: https://eu.jotform.com/login and see if you can login to your account successfully? If the issue still persists, do let us know so we can further investigate the issue. 

  • Profile Image

    Answered by LSA_artists on January 30, 2017 at 11:45 AM
    That works fine thanks. I will save that link.
    Mark
    Sent from Windows Mail
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 30, 2017 at 12:30 PM

    Hello Mark,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!