Why are my forms not appearing when log in

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    Mark Thomas 
    Asked on January 30, 2017 at 09:07 AM

    I log in and it seems to take my login details, but the "log in" option still appears at the top of the page (it should surely now say, "log out".   (if I get the password wrong, it says, "user name and password don't match.   But this does NOT happen.   I seem to log in OK),   What is more, none of my forms appear.   Any ideas why?

    User name is lsa_artists  

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    Answered on January 30, 2017 at 10:24 AM

    It seems that there was an error in logging in your account. Can you try to login to your account using this link: https://eu.jotform.com/login and see if you can login to your account successfully? If the issue still persists, do let us know so we can further investigate the issue. 

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    Answered on January 30, 2017 at 11:45 AM
    That works fine thanks. I will save that link.
    Sent from Windows Mail
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    Answered on January 30, 2017 at 12:30 PM

    Hello Mark,

    On behalf of my colleague, you are welcome.

    Do get back to us if you have any questions.

    Thank you!