Our email suddenly appeared on the bounce list

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    Asked on January 30, 2017 at 09:44 AM

    We keep getting notices that greenvillehumane@greenvillehumane.com is on your bounce list. This is an active email and one we receive all of our forms through. Please update me ASAP on why we are no longer receiving form submissions to this email. 


    account ellisonengenius has shared forms with greenvillehumane



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    Answered on January 30, 2017 at 10:49 AM

    Your email address is getting added to bounce list, because your recipient email is rejecting our email notifications. Make sure to check your spam folder, and mark any JotForm email as NOT SPAM.

    If the issue continues, we recommend you using your own SMTP settings for your sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Let us know if you need more help.