What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our email suddenly appeared on the bounce list

    Asked by greenvillehumane on January 30, 2017 at 09:44 AM

    We keep getting notices that greenvillehumane@greenvillehumane.com is on your bounce list. This is an active email and one we receive all of our forms through. Please update me ASAP on why we are no longer receiving form submissions to this email. 

     

    account ellisonengenius has shared forms with greenvillehumane

     

    Thanks. 

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    JotForm Support

    Answered by BDAVID on January 30, 2017 at 10:49 AM

    Your email address is getting added to bounce list, because your recipient email is rejecting our email notifications. Make sure to check your spam folder, and mark any JotForm email as NOT SPAM.

    If the issue continues, we recommend you using your own SMTP settings for your sender email: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    Let us know if you need more help.