What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form notifications not submitting

    Asked by cathedralofmary on January 30, 2017 at 10:08 AM

    Hello!

    Like many other users, our form notifications are not sending emails to my colleague. When it's just my email (I'm the main account holder, but not the person in charge of this specific project), I get confirmations. When I add in her email, I get the confirmation but she does not. 

    Here is the screenshot of what it shows: 

    Page URL:
    https://form.jotform.com/70105035097145

    Screenshot
  • Profile Image

    Answered by cathedralofmary on January 30, 2017 at 10:12 AM

    Just found this site -- turns out her email was in the bounce list:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Thanks!

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    JotForm Support

    Answered by KadeJM on January 30, 2017 at 11:09 AM

    I see you were able to figure out a problem you were having with not receiving your emails due to being in the bouncelist.

    We're glad that our guide helped you to resolve the problem and if you need more help let us know.