Form notifications not submitting

  • cathedralofmary
    Asked on January 30, 2017 at 10:08 AM

    Hello!

    Like many other users, our form notifications are not sending emails to my colleague. When it's just my email (I'm the main account holder, but not the person in charge of this specific project), I get confirmations. When I add in her email, I get the confirmation but she does not. 

    Here is the screenshot of what it shows: 

    Form notifications not submitting Image 1 Screenshot 20

    Jotform Thread 1050358 Screenshot
    Page URL: https://form.jotform.com/70105035097145
  • cathedralofmary
    Replied on January 30, 2017 at 10:12 AM

    Just found this site -- turns out her email was in the bounce list:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    Thanks!

  • KadeJM
    Replied on January 30, 2017 at 11:09 AM

    I see you were able to figure out a problem you were having with not receiving your emails due to being in the bouncelist.

    We're glad that our guide helped you to resolve the problem and if you need more help let us know.