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    Email Notification on Free Account

    Asked by stanbialecki on January 30, 2017 at 10:54 AM

    Hi,

    We are evaluating  JotForm for our company. So far we like it and will upgrade to a paid level. 

    I have set up a form labeled "Manager Report" which has been set to notify 4 emails when submitted.  At this time when the form is submitted, only the first email on the list gets notified. 

     

    Am i doing something wrong or do I have to get a paid version to email more than one person?

     

    Thanks

    Stan Bialecki 

    stancandco@sbcglobal.net 

     

     

    Page URL:
    https://www.jotform.com/build/70185744514154

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    JotForm Support

    Answered by david on January 30, 2017 at 11:57 AM

    I checked our email logs for the addresses in your most form and the notifications have indeed been failing.  It looks like some of your addresses were rejecting the emails as spam.  When enough were rejected, it resulted in those addresses being placed on our bounce list to prevent further rejected emails.

    I removed the addresses from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    On a side, note, SBC tends to be quite strict with filtering.  If you want to use multiple SBC addresses, I would recommend sending the notifications from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form