Why are certain form fields values not sent by email.

  • Profile Image
    bocit
    Asked on June 06, 2012 at 12:49 AM

    There are certain form element answers which simply don't get sent in the email. Most do, but some don't.

    Appreciate your advice.

     

    Thanks

    Dale

  • Profile Image
    mliz
    Answered on June 06, 2012 at 01:27 AM

    This can be fixed by recreating your form notification.

    To delete your notification:

    1.  Go to Setup & Embed
    2.  Click Email Alerts
    3.  Click on Notification (or whatever you renamed it to)
    4.  In the Compose Email wizard, click Delete Email

    After deleting the old notification, create another notification mail:

    1.  Click Email Alerts
    2.  Click Add New Email
    3.  Choose Notification then click Next
    4.  Complete the wizard

    Let us know if this works.

    Thanks!