What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are certain form fields values not sent by email.

    Asked by bocit on June 06, 2012 at 12:49 AM

    There are certain form element answers which simply don't get sent in the email. Most do, but some don't.

    Appreciate your advice.

     

    Thanks

    Dale

    Page URL:
    http://www.bunchofcowboys.com

  • Profile Image
    JotForm Support

    Answered by mliz on June 06, 2012 at 01:27 AM

    This can be fixed by recreating your form notification.

    To delete your notification:

    1.  Go to Setup & Embed
    2.  Click Email Alerts
    3.  Click on Notification (or whatever you renamed it to)
    4.  In the Compose Email wizard, click Delete Email

    After deleting the old notification, create another notification mail:

    1.  Click Email Alerts
    2.  Click Add New Email
    3.  Choose Notification then click Next
    4.  Complete the wizard

    Let us know if this works.

    Thanks!