What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to change the billing credit card in my account?

    Asked by prossers on January 30, 2017 at 11:35 AM
    Hi the card that was used to pay has expired can I provide another one
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    JotForm Support

    Answered by david on January 30, 2017 at 12:17 PM

    Your subscription was cancelled as per your request in this thread:


    Updating your credit card information would create a new subscription.  If you do not wish to upgrade again, there is no need to update your billing information. 

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    Answered by prossers on February 01, 2017 at 05:45 AM
    Hi Ive updated my credit card details and cancelled the subscription should I now get a refund
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    JotForm Developer

    Answered by Helen on February 01, 2017 at 06:11 AM

    Hi Steve,

    Your money is refunded after canceled your subscription. I have checked our logs and I can see your return is completed.

    If you have still can not receive your return, please contact your own credit card provider.

    Please let us know if you need any further assistance