How to change the billing credit card in my account?

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    prossers
    Asked on January 30, 2017 at 11:35 AM
    Hi the card that was used to pay has expired can I provide another one
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    david
    Answered on January 30, 2017 at 12:17 PM

    Your subscription was cancelled as per your request in this thread:

    https://www.jotform.com/answers/1050226-I-want-to-downgrade-my-account#3

    Updating your credit card information would create a new subscription.  If you do not wish to upgrade again, there is no need to update your billing information. 

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    prossers
    Answered on February 01, 2017 at 05:45 AM
    Hi Ive updated my credit card details and cancelled the subscription should I now get a refund
    Steve
    ...
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    Helen
    Answered on February 01, 2017 at 06:11 AM

    Hi Steve,

    Your money is refunded after canceled your subscription. I have checked our logs and I can see your return is completed.

    If you have still can not receive your return, please contact your own credit card provider.

    Please let us know if you need any further assistance