What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Auto Suspended

    Asked by Rick Vice  on January 30, 2017 at 11:53 AM

    Hello, 

    For the third time now, my account says it's been suspended for some reason. I can log in via my mobile device but not on my laptap. I cleared the Cached files and reset my password, but it's still saying that my account has been suspended. Why does this keep happening and can you fix it so it doesn't happen anymore?

     

    Thanks,

    Rick

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    JotForm Support

    Answered by BDAVID on January 30, 2017 at 12:38 PM

    Your account has been suspended due to violation of terms of use: https://www.jotform.com/help/8-Terms-of-Use 

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    Asking for login credentials is not allowed. If you agree to have that form deleted, we can reactivate your account. Let us know if you have more questions.

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    Answered by rvice77 on January 30, 2017 at 01:45 PM
    Yes please go ahead and delete that form. We were just trying to figure out
    a better way to keep track of the pages our customers were visiting on our
    website, but never ended up using that form.
    Thanks,
    Rick
    A new response has been received:
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  • Profile Image
    JotForm Support

    Answered by BDAVID on January 30, 2017 at 01:52 PM

    The form has been deleted, and your account activated. Let us know if you need anything else.