What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I got message that my mail is on bounce list!

    Asked by momic57 on January 30, 2017 at 12:29 PM

    Sudenly I got message that my mail is on bounce list and you asked me to change it? Why this happen? Till now it was working ok.

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    JotForm Support

    Answered by Kiran on January 30, 2017 at 01:12 PM

    Generally, the email addresses are added to the bounce list when the emails are failed to deliver repeatedly. I have now removed your email address from the bounce list and you should be receiving emails without any issue.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues 

    Please get back to us if you need any further assistance. We will be happy to help.