What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do you support encrypted email alerts?

    Asked by Jeff Zott  on January 30, 2017 at 12:45 PM

    Is there a way to secure the email alerts being sent from JotForm to our email servers? Could we utilize S/MIME? We would like to use the service but we need to be sure the data is securely transmitted.

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    JotForm Support

    Answered by Mike on January 30, 2017 at 01:37 PM

    We do not currently support encrypted email alerts. However, this is possible to configure forms to use your own SMTP sender over SSL/TLS.

    How to Setup SMTP for a Form

    Alternatively, you might consider using our encrypted forms feature.

    Introducing Encrypted Forms: The Ultimate in Online Form Security

    The data will be stored in an encrypted format with that option.

    If you need any further assistance, please let us know.

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    Answered by Jeff Zott  on January 30, 2017 at 01:59 PM

    Sounds good. If I use my own SMTP server and SSL/TLS and only send within my own domain, then the content would not be on the public internet. Is that correct? That might meet our needs.

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    JotForm Support

    Answered by Mike on January 30, 2017 at 02:53 PM

    I think that this is correct, the scheme should be:

    Our server securely connecting to your SMTP > Your SMTP processing the delivery > Since mailbox is within the same domain, the message should be delivered bypassing mailservers outside of your network.