What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Square Integration: Creating a donation form with a recurring payment

    Asked by JFedGMW on January 30, 2017 at 12:54 PM

    I've searched the forum and failed to find the answer. I'm trying to set up a donation form with a recurring payment option and it seems that selecting "subscription" is the way to go. However, I don't see that option, even though the instructions on the forum seem to indicate that if you select "sell a product" it's an available choice. Please clarify.

    Page URL:
    https://form.jotform.com/JFedGMW/test-donation-4

  • Profile Image
    JotForm Support

    Answered by AIDAN on January 30, 2017 at 01:44 PM

    Hi, thank you for contacting us.

    I examined the Square integration and I could not find a recurring payments option. The available options are selling products, receiving donations and having a user defined amount.

    I have escalated this ticket as a feature request to our developers, to make them aware of this ticket. You will be notified about any relevant progress or action via this ticket. Thank you.

  • Profile Image

    Answered by JFedGMW on January 30, 2017 at 02:34 PM

    So am I correct in understanding that the options are dependent on the gateway? Or is it how the gateway is configured in your system?

    Thanks for the clarification.

  • Profile Image
    JotForm Support

    Answered by AIDAN on January 30, 2017 at 02:43 PM

    Hi again,

    I believe this is a matter of our Square integration lacking support for what Square provides according to https://squareup.com/invoices/recurring-payments

    You're quite welcome and please don't hesitate to contact us if you need anything. Thank you.