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    Data is disappearing from forms after editing a submission

    Asked by sleake on January 30, 2017 at 01:14 PM

    I have a form that requires a submitter's manager edit the form to indicate if they approve or decline the request and I have noticed that fields are randomly clearing out upon editing. Is there a way to stop that?

    Page URL:
    https://form.jotform.com/sleake/ad-hoc-report-request

  • Profile Image
    JotForm Support

    Answered by Boris on January 30, 2017 at 01:45 PM

    I see that your form is currently set to clear values from hidden fields upon clicking on the Submit button, and this is likely what is causing the issue you experience.

    I would recommend that you go to your form's Preferences:

    Switch to the Advanced tab, click on Show More, and set Clear Hidden Field Values to Don't Clear:

    Please let us know should you need any further assistance after that, we'll be glad to help. Cheers