What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do I need to add the products to the payment field?

    Asked by sbtsroundup on January 30, 2017 at 01:18 PM

    Why is it asking me to input products when I choose Stripe as my payment option, when I already created the fields for that? I am very confused. Do I not need to input fields then? Just use Stripe as the products?

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    JotForm Support

    Answered by Kiran on January 30, 2017 at 01:44 PM

    You may configure the products from the Payment wizard so that the calculations will be done automatically and process the payment. However, if you have already added the product fields to the forms and calculated the total that needs to be sent to the payment gateway, you may use the option User defined amount option in the Payment wizard.

    Please refer to the guide below that helps in passing the calculated value to the payment field.

    https://www.jotform.com/help/275-How-to-Pass-a-Calculation-to-a-Payment-Field

    Hope this information helps!