What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form not working?

    Asked by 3elements on January 30, 2017 at 01:31 PM

    Or Jotform stopped. I think we still qualify for the Free. We have considerably less than 100 forms a month. Is this true?

    I can be reached at 805 499-3030



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    JotForm Support

    Answered by BJoanna on January 30, 2017 at 01:55 PM

    I have checked and you have received 30 submissions this month. However your account is overlimit because of Form Views. Free account can have up to 1,000 form views per month and this month your form was viewed 1053 times. Because of this your form is disabled.

    You can upgrade your account to any of the paid plans to get higher limits and to enable your form immediately. You can find more about different account types on our pricing page.

    However if you don't want to upgrade, you have to wait until your submissions counter resets to zero which will be on every first day of the following month.

    More about form view limits you can find inside of this guide:

    Form View Limits: What is it all about?

    Let us know if you need further assistance.