What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My jotform is not processing online on my website

    Asked by cohe on January 30, 2017 at 01:40 PM

    I had someone contact us about a form not submitting.  I tested the form on my site and it seems to in fact not be processing.  I am wondering if it is the pay pal interface that is preventing submittal.  When one fills out the form is stalls once you click "submit" giving notice "Please wait..."  and nothing happens

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    JotForm Support

    Answered by BJoanna on January 30, 2017 at 02:08 PM

    I have tested your form and I was able to replicate mentioned issue. When I tried to submit your embedded form submit button was stuck on "Please wait...". 

    To resolve this issue, please re-embed your form with iFrame code. Inside of this guide you can find how to get iFrame code of your form:

    Getting the form iFrame code

    Hope this will help. Let us know if you need further assistance.