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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to open form using the custom URL

    Asked by Avonuyekayit on January 30, 2017 at 01:40 PM
    Bu siteye ulaşılamıyor

    form.jotformeu.com bağlanmayı reddetti.

    Aşağıdakileri deneyin:

    Bağlantınızı kontrol etme Proxy'yi ve güvenlik duvarını kontrol etme

     

    ERR_CONNECTION_REFUSED

    hatası alıyorum ve form um açılmıyor .. nedendir

  • Profile Image

    Answered by Avonuyekayit on January 30, 2017 at 01:49 PM

    Bu siteye ulaşılamıyor

    form.jotformeu.com  bağlanmayı reddetti.

     

    Aşağıdakileri deneyin:

    Bağlantınızı Kontrol etme Proxy'yi ziyaretinde güvenlik duvarını Kontrol etme

     

    ERR_CONNECTION_REFUSED

    Hatası alıyorum ve formu um açılmıyor .. nedendir

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    JotForm Support

    Answered by Jan on January 30, 2017 at 02:44 PM

    Is it possible for you to provide a screenshot of the problem? Your account is currently in good status. I have checked the form and I was able to open it.

    Please try accessing your form using this link: http://www.jotformeu.com/form/61127379376362.

    If that doesn't work, please try that link on another browser. You may also try clearing your browser cache. I cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Thank you.

  • Profile Image

    Answered by Avonuyekayit on January 30, 2017 at 03:14 PM
    Hello The link you sent is opening but the original link is still not open .
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    JotForm Support

    Answered by Jan on January 30, 2017 at 03:38 PM

    I was able to open that link on my end. Here's a screenshot:

    Please try to disable any browser add-ons or extensions. Have you tried using another browser? 

    You may also try flushing your DNS. Here's a guide: https://www.whatsmydns.net/flush-dns.html.

    Hope that helps. Thank you.

     

  • Profile Image

    Answered by Avonuyekayit on January 30, 2017 at 04:22 PM
    The "This page is not secure" error in all browsers :(

     

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    Answered by Avonuyekayit on January 30, 2017 at 04:30 PM

     

    I cleaned the DNS. Besides, it's not just my computer. I do not open it in my friend who sent form linkin ..

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    Answered by Avonuyekayit on January 30, 2017 at 04:36 PM
    My Facebook form is working


    https://www.facebook.com/avon.kozmetikci/app/684336108254110/

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    JotForm Support

    Answered by Jan on January 30, 2017 at 05:12 PM

    May I know what anti-virus you are using? Also, please try to whitelist the domain "https://www.jotform.com" and https://form.jotformeu.com" in your anti-virus program. The form in your Facebook page is working because it is using the normal URL.

    Please try to re-create the custom URL. Here's a guide:

    1. In the Form Builder, click the "Publish" button.

    2. Click the "Reset" icon under the Link tab. 

    3. Save the form and log out from JotForm.

    4. Log back in to JotForm and re-create the custom URL. Here's a guide: https://www.jotform.com/help/261-How-to-Create-a-Custom-URL-of-a-Form

    Hope that helps. Thank you.

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    Answered by Avonuyekayit on January 31, 2017 at 02:42 AM
    I've done all of your sayings, but the form still does not work. Not only on my own computer, but also on my friends' computers . :((
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    JotForm Support

    Answered by Chriistian on January 31, 2017 at 03:03 AM

    Hi,

    I checked both links (http://www.jotformeu.com/form/61127379376362) and (https://www.jotformeu.com/Avonuyekayit/SatisTemsilciBasvuruFormu) in Chrome and Firefox browsers but it is loading fine on my end.

    Chrome:

    Firefox:

     

    Can you please try to load the form in Incognito mode and see if this works?

    If issue still persists, please let us know.
    Regards

  • Profile Image

    Answered by Avonuyekayit on January 31, 2017 at 03:28 AM
    The link you sent was different but now both links work. Thank you .

     

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    JotForm Support

    Answered by Chriistian on January 31, 2017 at 03:47 AM

    Glad it works now.

    If you encountered theproblem again in the future, please let us know.

    Regards

     

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    JotForm Support

    Answered by Chriistian on January 31, 2017 at 03:48 AM

    Glad it works now.

    If you encountered theproblem again in the future, please let us know.

    Regards

     

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    Answered by Avonuyekayit on January 31, 2017 at 04:00 AM

    Old link sometimes does not work, but new link works. Be your knowledge.


    Old Link :  https://form.jotformeu.com/Avonuyekayit/SatisTemsilciBasvuruFormu

    New Link : https://jotformeu.com/Avonuyekayit/SatisTemsilciBasvuruFormu

     

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    JotForm Support

    Answered by liyam on January 31, 2017 at 04:22 AM

    Hello Avonuyekayit,

    This might be due to CDN issue on your ISP's network where sometimes the network tries to propagate its routing. For this reason why it failed to load previously and now it intermittently fails its loading process.

    If after 2 days the problem persists, please try to contact your ISP regarding this matter. It would be great also if you can let us know.

    Thanks.

  • Profile Image

    Answered by BilimAkademisi on January 31, 2017 at 07:18 AM

    my form is getting the same response https://form.jotformeu.com/63421461212342

     

    does not work

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    JotForm Support

    Answered by liyam on January 31, 2017 at 07:31 AM

    Hello BilimAkademisi,

    For the meantime, please visit your form using this link while the domain issue on jotformeu.com is being addressed: https://form.jotform.com/63421461212342 

    Thanks.