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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancellation of account

    Asked by HeartlandAllianceChurch on January 30, 2017 at 01:58 PM

    I have requested three times now for this account to be cancelled. 

    It has not been done and we have now been charged for another monthly instalment. 

    Please CANCEL this account and refund our latest payment.

    Thank you.

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    JotForm Support

    Answered by AIDAN on January 30, 2017 at 02:35 PM

    Hi, thank you for contacting us.

    As per your request, I have canceled your active monthly Bronze plan and refunded your latest payment.

    Would you like me to delete your account (username "HeartlandAllianceChurch") too?