What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't preview, save or publish my form

    Asked by EmmaGrove on January 30, 2017 at 02:03 PM

    The 'save' icon has been whirling ever since I started composing the form. My internet connection is fine. I've spent quite a long time composing my form so would hat to lose it now! What am I doing wrong?

    Screenshot
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    JotForm Support

    Answered by BJoanna on January 30, 2017 at 02:47 PM

    If the save button is stuck like on screenshot you provided, I'm afraid that I can only suggest you to close that browser tab and reopen it. However maybe your changes will not be saved.

    Also from screenshot you provided it seems that you are not logged into your account and that you are creating your form on guest account. Please note that forms on guest account can not be edited. Before you close your browser tab please get ID of your form and provide it to us so that we can find your form and move it to your account.

    Example:

    You have one form with similar title on your account. Event Feedback Form

    If that is not the same form, please follow the steps provided above. 

    Once we move other form to your account you can check form revision history of your form and see if correct version of the form was saved at some point. 

    How to view form revision history

    Also please do not open form builder in multiple tabs or browser when creating the form, because wrong version of the form might be saved.

    Let us know if you need further assistance.