What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how am I over quota!?! HELP ASAP!

    Asked by Mindy5457 on January 30, 2017 at 02:39 PM

    My clients need to fill out this form and we can't get it to work. 

    I deleted all the forms and I thought I got 100 submissions a month?


    I need this work as soon as possible please!!!



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    JotForm Support

    Answered by Jim_R on January 30, 2017 at 03:38 PM

    I deleted all the forms and...

    If you meant you deleted Form Submissions, then you only freed up your Total Submission Storage for the entire account.

    I thought I got 100 submissions a month?

    Yes, you're correct - Your free plan can accommodate 100 submissions per month and that's the limit that you reached. You're currently at 102 Submissions.

    Going back, deleting submissions will never reset your monthly limit count back to zero. It will only reset back to zero on the 1st day of each month. What you essentially freed up is your Total Submission Storage (which is capped at 500 in total for free plan users).

    It's worth mentioning that you can perform some tasks in order to increase your Submission Limits per month. Just head over to this page https://www.jotform.com/myaccount/getMore and pick one.