What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my email keeps ending in the Bounce list?

    Asked by fowlervilleub on January 30, 2017 at 03:47 PM

    The email address is office@fowlervilleub.org I even tried using my personal email that is laura@fowlervilleub.org and still got the pop-up. We receive emails from other sources at both email addresses but have not been receiving notifications from Jotform. 

    Thank you for your help.

    Laura Klimek

    Fowlerville United Brethren

    517-223-9490

  • Profile Image
    JotForm Support

    Answered by Nik_C on January 30, 2017 at 04:46 PM

    Hello Laura,

    I checked your email and it ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I removed it from the Bounce list so you should be able to receive submissions now. I would advise you to check this guide on how to prevent such problems in future, also, here is how to check and remove emails from the Bounce list.

    Also, I checked your other email and it was in the Bounce list as well, here is the reason:

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.0 Unable to lookup DNS for fowlervilleub.org>

    I removed that one as well.

    If you have any further questions please let us know.

    Thank you!