Why my email keeps ending in the Bounce list?

  • Profile Image
    Asked on January 30, 2017 at 03:47 PM

    The email address is office@fowlervilleub.org I even tried using my personal email that is laura@fowlervilleub.org and still got the pop-up. We receive emails from other sources at both email addresses but have not been receiving notifications from Jotform. 

    Thank you for your help.

    Laura Klimek

    Fowlerville United Brethren


  • Profile Image
    Answered on January 30, 2017 at 04:46 PM

    Hello Laura,

    I checked your email and it ended in our Bounce list and the reason is below:

    Reason(s) : smtp; 550 5.7.606 Access denied, banned sending IP

    I removed it from the Bounce list so you should be able to receive submissions now. I would advise you to check this guide on how to prevent such problems in future, also, here is how to check and remove emails from the Bounce list.

    Also, I checked your other email and it was in the Bounce list as well, here is the reason:

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.0 Unable to lookup DNS for fowlervilleub.org>

    I removed that one as well.

    If you have any further questions please let us know.

    Thank you!