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    Unable to drag and drop when moving forms into folder

    Asked by ASUG_Communities on January 30, 2017 at 04:09 PM

    Hi there,

    I'm trying to drag and drop, but it's not working. The finger pointer turns to a black circle with a line through it. 


    I've tried in Chrome and Firefox.


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    JotForm Support

    Answered by Jan on January 30, 2017 at 04:55 PM

    Unfortunately, I wasn't able to replicate the issue. I was able to drag and drop the forms in to the folders. I tested this in both Google Chrome and Mozilla Firefox. I am currently using Windows 7.

    I also tested this issue in Windows 10 Laptop using MS Edge, Chrome and Firefox. Are you using a laptop? Is it a PC or a MAC? Also, if you are using the touchpad, try using an external mouse just to check if it will work or not.

    We'll wait for your reply. Thank you.