What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I want to cancel my subscription, but it just renewed for the year this month. Will I get a partial refund for 2017?

    Asked by AOJOPhotography on January 30, 2017 at 05:21 PM

    I am no longer in need of the subscription plan that we have.  I would like to downgrade to the free plan as that will be more than we need right now.  The subscription just renewed on January 6th, 2017 for the year.  Will I be refunded for the part of the year that I did not use?

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    JotForm Support

    Answered by jonathan on January 30, 2017 at 08:13 PM

    Since you were using Paypal payment in your account subscription plan, please cancel the subscription payment in your Paypal account as well.

    Follow this guide: https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription

    We will be able to issue the full refund of the last JotForm subscription payment once you have cancelled it on your paypal.

    Let us know if you need further assistance.