What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When I send a link to my form, it comes back as Form is not Found. this form is disabled. What am I doing wrong?

    Asked by reneprasad on January 30, 2017 at 05:51 PM
    Page URL:
    https://form.jotform.com/70296501640148

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 30, 2017 at 08:23 PM

    Your account has been suspended because you're asking for credit card info through plain text fields on these forms: 

    http://www.jotform.us/form/70296501640148 

    http://www.jotform.us/form/70294348837163

    http://www.jotform.us/form/50994269617166

    I have removed  the fields in order to reactivate your account, please also refer to our terms so you can know what you are allowed and not in your forms: http://www.jotform.com/terms/ 

    Also, it is a must to use our payment integrations if you want to collect payment info, on the guide below you will find the steps to enable the payment authorization in your form and which payment integrations will allow it: How-to-Enable-Payment-Authorization