What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Tried to downgrade last month

    Asked by elmaliving on January 30, 2017 at 06:11 PM

    i tried to downgrade last month to free, and believe it auto-upgraded me back to bronze and i paid this month because of it. can you please look into this for me.

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    JotForm Support

    Answered by Kevin_G on January 30, 2017 at 08:47 PM

    Apologies for the inconvenient this caused to you. 

    I can see from our records that your account was set as scheduled to downgrade on Jan 9 and then you were charged for your subscription on Jan 25, your account is currently as scheduled to downgrade and I will also request this and a refund, please allow us some time to get it processed. 

    If you have any question, let us know.