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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form details swapping locations

    Asked by edmencss on January 30, 2017 at 06:20 PM

    Hey Support,

    On the Application stage 2 form, we're having a weird issue, there is a second where we ask the people filling out the info to give us 2 phone numbers for referees, now the problem is our staff have reported occasionally these 2 numbers like to swap input data.  What is the best way to resolve this? and stop it from happening

    Page URL:

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    JotForm Support

    Answered by Kevin_G on January 30, 2017 at 09:10 PM

    I have submitted your form and noticed the referee phone numbers are working fine in your form, I have checked the submissions page and the data is the same, in the same field that I submitted it originally. 

    May we get the submissions where you noticed this issue? 

    We will be glad to further investigate it and try to replicate the issue on our end. 

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    Answered by edmencss on February 01, 2017 at 06:19 PM

    Hey Kevin,

    I've asked the staff member to write down the url or submission # the next couple of times and will reply with those shortly.