What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is autosuspended. What does it mean and and how can I fix it?

    Asked by Ange   on January 30, 2017 at 07:18 PM

    They said me tha my account is autosuspended. what does it mean and and how can i fix it

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    JotForm Support

    Answered by BDAVID on January 30, 2017 at 10:04 PM

    Your account is now activated. We apologize for any inconvenience, it was suspended by our phishing system. This system is not updated to scan French and other similar languages, therefore most of the forms made in these languages are automatically suspended.

    A workaround to prevent this from happening again is described in the following thread: https://www.jotform.com/answers/447134 

    Let us know if you need more help.

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    Answered by Helen Pearson  on February 14, 2017 at 08:13 AM

    my account says autosuspend? what does that mean?
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    JotForm Support

    Answered by AIDAN on February 14, 2017 at 10:52 AM

    Hi Helen, thank you for contacting us.

    I have separated your question into a new thread, as we try to keep each thread about a single request/question. I will be addressing your request ASAP via this new threadhttps://www.jotform.com/answers/1065773

    Thank you in advance for your understanding.