My account is autosuspended. What does it mean and and how can I fix it?

  • Ange
    Asked on January 30, 2017 at 7:18 PM

    They said me tha my account is autosuspended. what does it mean and and how can i fix it

  • David JotForm Support Manager
    Replied on January 30, 2017 at 10:04 PM

    Your account is now activated. We apologize for any inconvenience, it was suspended by our phishing system. This system is not updated to scan French and other similar languages, therefore most of the forms made in these languages are automatically suspended.

    A workaround to prevent this from happening again is described in the following thread: https://www.jotform.com/answers/447134 

    Let us know if you need more help.

  • Helen Pearson
    Replied on February 14, 2017 at 8:13 AM

    my account says autosuspend? what does that mean?
  • AIDAN
    Replied on February 14, 2017 at 10:52 AM

    Hi Helen, thank you for contacting us.

    I have separated your question into a new thread, as we try to keep each thread about a single request/question. I will be addressing your request ASAP via this new thread: https://www.jotform.com/answers/1065773

    Thank you in advance for your understanding.