What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Multiple Form Submissions Do Not Show Images in PDF

    Asked by drjax on January 30, 2017 at 08:31 PM


    Please tell me how to show the images.


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    JotForm Support

    Answered by ashwin_d on January 30, 2017 at 10:31 PM

    Hello drjax,

    I am not sure if I have understood your question correctly. 

    I did check your form and it does not have any file upload field. Do you mean to say that you are not seeing the header image in your form's submission PDF? You may like to take a look at the following guide on how to show header & text fields in submissions:  https://www.jotform.com/help/305-How-to-Show-Headers-and-Text-in-the-PDF

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by drjax on January 31, 2017 at 08:19 AM

    Header shows in Submission mode and proper box is checked.          


    I select Download PDF.


    But, header is not visible.

    So, since I have correct box checked, why does header not show?

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    JotForm Support

    Answered by Chriistian on January 31, 2017 at 09:33 AM

    Can you try to reset the PDF Design of your form and see if this will fix the issue? You can reset the PDF Design Form in the Form Submission Page > PDF > Customize PDF.

    On the PDF Design page, just click on the Reset button.

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    Answered by drjax on January 31, 2017 at 01:14 PM

    That fixed it.  Thank you very much.