- eringinsburgAsked on January 30, 2017 at 08:55 PM
I don't know why this is happening, but my form is not counting down or stopping submissions. PLEASE HELP!!!
- JotForm SupportChriistianAnswered on January 30, 2017 at 10:57 PM
I cloned your form and did some tests with the Gift Registry widget there. So far I am unable to replicate the issue. When I select an item and submit it, the quantity is reduced the next time I visit the form.
I have cleared your form cache to refresh the form. Can you please update the widgets and see if the issue still persists on your form?
I will wait for your response.
- eringinsburgAnswered on January 30, 2017 at 11:08 PM
Can you tell me how to update the widgets? I got an email message just as my form was sent out that I had reached my API limit. I did not have a lot of people (less than 100) respond to my form, is it possible that the widget stopped working?
- JotForm SupportjonathanAnswered on January 30, 2017 at 11:22 PM
To make the widgets on your form https://www.jotform.us/form/70285076983163 updated, do this steps.
#1 Click on the magic wand icon of the widget to open the configuration wizard.
#2 Update the widget and Save
#3 Save the form.
Thats it. Let us know if issue persist.