What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Quantity Gift Registry is not working

    Asked by eringinsburg on January 30, 2017 at 08:55 PM

    I don't know why this is happening, but my form is not counting down or stopping submissions. PLEASE HELP!!!

    Page URL:
    https://www.jotform.us/form/70285076983163?preview=true

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    JotForm Support

    Answered by Chriistian on January 30, 2017 at 10:57 PM

    I cloned your form and did some tests with the Gift Registry widget there. So far I am unable to replicate the issue. When I select an item and submit it, the quantity is reduced the next time I visit the form.

    I have cleared your form cache to refresh the form. Can you please update the widgets and see if the issue still persists on your form?

    I will wait for your response.
    Thank you.

  • Profile Image

    Answered by eringinsburg on January 30, 2017 at 11:08 PM

    Can you tell me how to update the widgets? I got an email message just as my form was sent out that I had reached my API limit. I did not have a lot of people (less than 100) respond to my form, is it possible that the widget stopped working? 

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    JotForm Support

    Answered by jonathan on January 30, 2017 at 11:22 PM

    To make the widgets on your form https://www.jotform.us/form/70285076983163 updated, do this steps.

    #1 Click on the magic wand icon of the widget to open the configuration wizard.

    #2 Update the widget and Save

    #3 Save the form.

     

    Thats it. Let us know if issue persist.