What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is suspended. Please help

    Asked by Cameron Groth on January 30, 2017 at 10:38 PM
    I have the same problem, could someone please look into this for my account? Thank you 
  • Profile Image
    JotForm Support

    Answered by Kiran on January 30, 2017 at 10:42 PM

    I have checked your account bristolonlineforms and see that it is active and good in standing. Are you still receiving any error message while logging to your account? If you are referring to a different account, please let us know the username so that we can take a look and provide you with necessary assistance. 

    Thank you! 

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    Answered by bristolonlineforms on January 31, 2017 at 12:45 AM
    Thank you, I was able to view the form :) I'll try logging in when I get
    home.
    Thanks again!
    ...
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    JotForm Support

    Answered by ashwin_d on January 31, 2017 at 01:12 AM

    Hello bristolonlineforms,

    On behalf of my colleague, you are welcome.

    I am glad to know that your form is back online. Do get back to us if you have any questions.

    Thank you!

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    Answered by REAS3  on March 11, 2017 at 02:17 AM
    My account is autosuspended. Please help!

    Username: REAS3

     

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    JotForm Support

    Answered by Kiran on March 11, 2017 at 09:43 AM

    @RAES,

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. I have checked your account and see that the form is clean and normal. I have activated your account and you should be able to view the forms normally. Please check and let us know if you need any further assistance.

    Thanks.