Why was my account auto suspended?

  • Profile Image
    Alysia Greene 
    Asked on January 30, 2017 at 11:21 PM

    I logged in and created a new form.  My forms were then disabled and my account suspended.  Why?

  • Profile Image
    jonathan
    Answered on January 30, 2017 at 11:29 PM

    In your form https://www.jotform.us/form/70298760993168 you have fields that capture or collect user passport account details. 

    This is a violation to our Terms of Use.

    I suggest you comply first and remove those fields on your form that were against the Terms. 

    Let us know once you have complied already, and we will request for re-activation of your account.

    Thanks.

     

     

  • Profile Image
    Alysia 
    Answered on January 30, 2017 at 11:33 PM

    I'm unable to access the form to make the correct because I'm suspended and the document is disabled.

  • Profile Image
    jonathan
    Answered on January 30, 2017 at 11:55 PM

    I have fixed them on your forms. I have now reactivated your account.

    You may login again at https://www.jotform.com/login and review your account status.

    Let us know if you need further assistance.

  • Profile Image
    Alysia Greene 
    Answered on January 31, 2017 at 08:45 PM
    The account is still suspended.
    ________________________________
    ...
  • Profile Image
    Ian
    Answered on February 01, 2017 at 12:27 AM

    I had reactivate the account now. Please make the necessary changes ASAP before our Phishing Detector tool auto suspends the account again.