What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why was my account auto suspended?

    Asked by Alysia Greene  on January 30, 2017 at 11:21 PM

    I logged in and created a new form.  My forms were then disabled and my account suspended.  Why?

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    JotForm Support

    Answered by jonathan on January 30, 2017 at 11:29 PM

    In your form https://www.jotform.us/form/70298760993168 you have fields that capture or collect user passport account details. 

    This is a violation to our Terms of Use.

    I suggest you comply first and remove those fields on your form that were against the Terms. 

    Let us know once you have complied already, and we will request for re-activation of your account.




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    Answered by Alysia  on January 30, 2017 at 11:33 PM

    I'm unable to access the form to make the correct because I'm suspended and the document is disabled.

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    JotForm Support

    Answered by jonathan on January 30, 2017 at 11:55 PM

    I have fixed them on your forms. I have now reactivated your account.

    You may login again at https://www.jotform.com/login and review your account status.

    Let us know if you need further assistance.

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    Answered by Alysia Greene  on January 31, 2017 at 08:45 PM
    The account is still suspended.
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    Answered by Ian on February 01, 2017 at 12:27 AM

    I had reactivate the account now. Please make the necessary changes ASAP before our Phishing Detector tool auto suspends the account again.