What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why don't I receive submissions by email?

    Asked by pellegrinophotos on June 06, 2012 at 10:20 AM

    Not receving e-mails or submissions from my form.

    I am able to send a test e-mail using "E-mail Alerts" but no submissions are going through at all.

    Page URL:
    http://www.pellegrinophotos.com/e-mail.html

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    Answered by AtacanC on June 06, 2012 at 10:33 AM

    We apologize for any inconvenience this may have caused. I have cloned your form and made a test submission. I was able to receive an email notification right away. I've also checked our mail logs and JotForm has successfully sent your notifications.

    Can you please change the ''Sender E-mail'' to noreply@jotform.com and add JotMail's IP Addresses to your mail provider's whitelist?

    If this still doesn't work, please do let us know.