Why don't I receive submissions by email?

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    Asked on June 06, 2012 at 10:20 AM

    Not receving e-mails or submissions from my form.

    I am able to send a test e-mail using "E-mail Alerts" but no submissions are going through at all.

  • Profile Image
    Answered on June 06, 2012 at 10:33 AM

    We apologize for any inconvenience this may have caused. I have cloned your form and made a test submission. I was able to receive an email notification right away. I've also checked our mail logs and JotForm has successfully sent your notifications.

    Can you please change the ''Sender E-mail'' to noreply@jotform.com and add JotMail's IP Addresses to your mail provider's whitelist?

    If this still doesn't work, please do let us know.