What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms do not open on the mobile phone

    Asked by akgencistanbulyk on January 31, 2017 at 02:11 AM
    My forms do not open on mobile phone I would like to ask for your help in this regard
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    JotForm Support

    Answered by candy on January 31, 2017 at 02:23 AM

    Hello,

    I've checked your account and some of your forms.

    I've seen that you do not have our Mobile Responsive Widget in your forms. If you want your form to display properly on a mobile device, you should add a mobile responsive widget to your forms as you can find it at the following link: https://widgets.jotform.com/widget/mobile_responsive

    After adding it, your forms should work on mobile devices properly.

    Please try and if you see any issue, please let us know.

    Thank you for contacting us.

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    Answered by akgencistanbulyk on January 31, 2017 at 02:52 AM

    Hello there,

    I've added the Formulation Mobile Sensitive Widget. It still does not work.

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    JotForm Support

    Answered by candy on January 31, 2017 at 03:16 AM

    Hello,

    I have forwarded this issue to our DevOps team in order to investigate the problem further. You are going to be informed via this thread as soon as the issue will be solved.

    Thank you for reporting us.

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    JotForm Support

    Answered by candy on January 31, 2017 at 08:21 AM

    Hello again,

    Please try opening your form via following link: www.jotform.com/form/70294623670356 instead of http://www.jotformeu.com/form/70294623670356.

    While our DevOps team produce a certain solution, this solution will work for you.

    Please try it on your mobile device.

    Thanks in advance.

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    Answered by akgencistanbulyk on February 01, 2017 at 11:52 AM

    Hello,

    We fixed the problem temporary.You're generating this wrong link.

    Please fix this.

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    JotForm Support

    Answered by candy on February 01, 2017 at 11:57 AM

    Hello,

    The form share link has been generating correct actually. We have a problem in our European data servers while connecting from Turkey. Our DevOps team is trying to solve the issue.

    Thank you very much for your understanding.

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    JotForm Support

    Answered by Rose on February 02, 2017 at 07:28 AM

    We have an update regarding this issue. 

    form.jotformeu.com was blocked in Turkey but the issue is fixed now. If your internet service provider is TTnet, you can view your form now but you may need to wait at most 24 hours for other internet service provider. 

    Please let us know if the issue still persists.