My account is suspended

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    hmood112
    Asked on January 31, 2017 at 03:10 AM
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    amy
    Answered on January 31, 2017 at 03:29 AM

    Hi,

    We have a system which detects the phishing fields in Jotform and this system suspends the accounts and disables the forms if there are fields that include phishing. But in rare cases we can encounter with the suspends which are made by mistake. In such cases our users contact us.

    I inspected your form and found that your form has been perceived as phishing which is titled as "Facebook likes and Twitter followers Order Form". Our phishing system thought that you are collecting some sensitive data like social media passwords etc. and because of this reason, it perceived this form as phishing. As a result, it suspended your account and disabled your forms. 

    However, I translated your form and cannot find any phishing fields. So, I marked your form as not phishing and activated your account again. We're so sorry for the inconvenience issue. 

    If you need any other support, please inform us.

    Thank you for understanding.

    Kind Regards.

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    Pranab Kumar Kundu 
    Answered on June 07, 2017 at 03:11 AM

    Hello Sir,

     

    I am Pranab Kumar Kundu from India. I am a website developer. Right now I am working on a jotform for one of my client. He added me as a collaborator with this account. But don't know why you are suspend my account. I can't do any work. Kindly reactivate my account.

     

    My account email id is  jobsstack2010@gmail.com

     

    Regards,

    Pranab

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    Charlie
    Answered on June 07, 2017 at 05:37 AM

    @Pranab Kumar Kundu

    We advise our users to open a separate thread for their own concern so that we can better assist them. In your case, I went ahead and opened one for you. Please refer to this link instead: https://www.jotform.com/answers/1165876. We will address it accordingly.

    Thank you.

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    Ravi bhagat  
    Answered on July 12, 2017 at 05:55 PM

    My account has been suspended and form has been disabled. I made a form to collect details of teachers working in my classes. 

    Account which are suspended -

    1) shashankcv9@gmail.com

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    Kevin_G
    Answered on July 12, 2017 at 07:42 PM

    @Ravi, 

    We will assist you as soon as possible on the following thread: https://www.jotform.com/answers/1197920