What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account is suspended

    Asked by hmood112 on January 31, 2017 at 03:10 AM

    my forms is to seo service 

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    JotForm Support

    Answered by amy on January 31, 2017 at 03:29 AM

    Hi,

    We have a system which detects the phishing fields in Jotform and this system suspends the accounts and disables the forms if there are fields that include phishing. But in rare cases we can encounter with the suspends which are made by mistake. In such cases our users contact us.

    I inspected your form and found that your form has been perceived as phishing which is titled as "Facebook likes and Twitter followers Order Form". Our phishing system thought that you are collecting some sensitive data like social media passwords etc. and because of this reason, it perceived this form as phishing. As a result, it suspended your account and disabled your forms. 

    However, I translated your form and cannot find any phishing fields. So, I marked your form as not phishing and activated your account again. We're so sorry for the inconvenience issue. 

    If you need any other support, please inform us.

    Thank you for understanding.

    Kind Regards.

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    Answered by Pranab Kumar Kundu  on June 07, 2017 at 03:11 AM

    Hello Sir,

     

    I am Pranab Kumar Kundu from India. I am a website developer. Right now I am working on a jotform for one of my client. He added me as a collaborator with this account. But don't know why you are suspend my account. I can't do any work. Kindly reactivate my account.

     

    My account email id is  jobsstack2010@gmail.com

     

    Regards,

    Pranab

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    JotForm Support

    Answered by Charlie on June 07, 2017 at 05:37 AM

    @Pranab Kumar Kundu

    We advise our users to open a separate thread for their own concern so that we can better assist them. In your case, I went ahead and opened one for you. Please refer to this link instead: https://www.jotform.com/answers/1165876. We will address it accordingly.

    Thank you.

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    Answered by Ravi bhagat   on July 12, 2017 at 05:55 PM

    My account has been suspended and form has been disabled. I made a form to collect details of teachers working in my classes. 

    Account which are suspended -

    1) shashankcv9@gmail.com

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    JotForm Support

    Answered by Kevin_G on July 12, 2017 at 07:42 PM

    @Ravi, 

    We will assist you as soon as possible on the following thread: https://www.jotform.com/answers/1197920