Connection reset failure appears in my form today

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    nildamedya
    Asked on January 31, 2017 at 04:07 AM

     

    Connection reset failure in my form today please help me

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    EltonCris
    Answered on January 31, 2017 at 04:27 AM

    Thanks for reporting. We are aware of this problem and our developers are now working to resolve this as quickly as possible.

    Would you mind sending us your external IP and DNS details? This would help our developers during their investigate. 

    Thanks

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    Rose
    Answered on January 31, 2017 at 08:24 AM

    The issue  seems to still persist due to an e-mail provider issue but you can try to visit your form using following link as a temporary solution. 

    https://form.jotform.com/63302913703347

    Once the issue is fixed permanently, you will be notified again. 

    Thanks again for your understanding. 

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    Rose
    Answered on February 02, 2017 at 07:27 AM

    We have an update regarding this issue. 

    form.jotformeu.com was blocked in Turkey but the issue is fixed now. If your internet service provider is TTnet, you can view your form now but you may need to wait at most 24 hours for other internet service provider.

    Please let us know if the issue still persists.