My form says it is over quota

  • abzexile
    Asked on January 31, 2017 at 5:32 AM

    I am using a free account and have only had 19 submissions.

    Jotform Thread 1051489 Screenshot
  • Helen
    Replied on January 31, 2017 at 5:51 AM

    Hi @abzexile, 

    Thank you for contact us.

    I have check your form and I could not replicate the same issue. Your form is working properly on my side. As you can see:

    My form says it is over quota Image 1 Screenshot 30

    Also, I have checked your account for seeing your Usage. Everything seems to be good, only total form limit is full. However, it does not block your current forms. Only thing, you can not create a new form. You must delete your current form for to create a new form.

    My form says it is over quota Image 2 Screenshot 41

    I have cleared your form caches. Please clear your Browser caches and try to view your form again. 

    If you have still a problem, feel free contact us.

  • abzexile
    Replied on January 31, 2017 at 6:29 AM

    Hi Helen,

     

    Whatever you did, it works fine for me now.

     

    Hopefully non of the recipients will have any problems also.

     

    Thanks for your help.

     

    John