Website address for connection reset failure issue

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    nildamedya
    Asked on January 31, 2017 at 05:46 AM

    DNS is turkiye turk telekom default dns...

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    Kiran
    Answered on January 31, 2017 at 05:59 AM

    Thank you for providing the website address and DNS. I see that the issue is already forwarded to our backend team and being looked into.

    You can find the IP address from the URL http://www.findmyip.org/ and provide it us on the other thread below. We request you to follow-up on the other thread for any other information in this regard to avoid confusion. Here is the thread:

    https://www.jotform.com/answers/1051514

    Thank you! 

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    nildamedya
    Answered on January 31, 2017 at 06:18 AM
     
      IP Address:   212.252.97.35
       
      Host Name:   host-212-252-97-35.reverse.superonline.net
       
      Host Location:   , Turkey
       
       
      Platform:   Chrome 0.0 on Win7
       
      Current Time:   Tuesday, January 31, 2017 05:16:33 AM CST
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    Helen
    Answered on January 31, 2017 at 06:28 AM

    Hi,

    Thank you for your additional information.

    I have escalated this issue and your information to our developer. When the issue is fixed, we will inform you via this thread as soon as possible. 

    Thank you for your understanding.

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    olivia
    Answered on February 02, 2017 at 08:22 AM

    Hi,

    We are sorry for the issue.

    The issue is fixed now. If your internet service provider (ISP) is TTnet, you can view your form now but you may need to wait at most 24 hours for Superonline and other internet service providers.

    If you need any other supports, please feel free to let us know.

    Thank you for your understanding.